Published On: Sun, Dec 6th, 2015

C-Zentrix hosts its inaugural C Conclave to highlight the virtues of Hybrid Contact Centre Solution

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-The conclave also unveiled C-Zentrix’s latest innovation of an infrastructure-less contact centre.

-The forum was opened by Mr. Vinit Goenka, Member IT Task force, Ministries of Shipping, Road Transport and Highways, Government of India.

Czentrix_C Conclave

New Delhi, December 05, 2015- C-Zentrix, the leading customer engagement platform innovators hosted their first ever partners & customers’ meet at Taj Vivanta, Gurgaon to announce their latest offering of an infrastructure-less contact centre. This new age contact centre aims to extend the advantages of a legacy call centre for customer services but with curtailed costs, saving on the initial capital investments required to set up a call centre. The event drew a large crowd with encouraging participation from CXO’s representing Goibibo, Hindustan Wellness, Airtel, Wipro & many others.

The conclave was opened by Mr. Vinit Goenka, Member IT Task force, Ministries of Shipping, Road Transport and Highways, Government of India. In his address, Mr. Goenka emphasised on the need to invest in cloud-based contact centre solution as it will significantly reduce costs involved in buying server or telecom services like E1s, VoIP, or bandwidth. In turn, it will also help organizations to consolidate their infrastructure requirements in one compact software solution.

Commenting on the launch of their novel innovation of infrastructure less contact centre Mr. Saket Setu CEO of C-Zentric said, ”With C-Zentrix’s capabilities for an infrastructure less contact centre, we are just unveiling the incredabilities of cloud based solutions that our partners, customers & prospects can leverage on to shrink their initial capex. He further added that the edgy new age hybrid customer experience model comes equipped with advanced technology features to make the transition hassle-free and seamless. The hybrid model also addresses the security concerns by facilitating data storage on private network & fortified API tools, secured for data access. The voice recording abilities & data for each client is marked individually with unique customer ids. ”

The cloud-based solution is well-equipped to run a small to mid scale call centre set up with a capacity of 3000 + seats concurrently. A monthly pay model scheme will give the benefit of putting your business idea into practice. For the existing business, the solution also comes handy with the fact of swift migration to the software while ensuring business continuity. The solution is also backed by the advantage of high availability and disaster recovery services. It also offers seamless Integration with any third-party CRM.

Some of the integral features of this unique contact centre solution are:-

24×7 Support available for an uninterrupted business
CZ Bar CTI Integration with any third party CRM
Comprehensive MIS reporting
Voice Logger & Screen Logger for 100% Call & Agent Screen Recording
Real time notifications
Skill Based routing with up-to 60 skills
Sticky Agent for an enhanced customer service 9.SMS & Email Integration for multi-channel communication
C-Zentrix caters to industry verticals like e-commerce, travel, government-aided organisations, BFSI, manufacturing & education.

About C-Zentrix:

C-Zentrix is the leading customer engagement platform in the world also rated by Gartner. C-Zentrix was built with a vision of creating next-generation, simplified call centre technology solution and offering customer engagement centre to enable better communication and 360°-experience for the end-customer. C-Zentrix’s single box solution is unique one box customer engagement solution in the world for over 180 concurrent agents. C-Zentrix aims to help organizations across industry verticals to set up and manage their personalized customer engagement centre hassle free at low cost and high efficiency. C-Zentrix has presence across 5 continents with special focus on emerging markets, and is proud of serving many top enterprises of India.

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About the Author

- Paul Linus is an eminent online journalist who has been writing news, features and editorials on different websites from across the world for about a decade.