Published On: Tue, Aug 16th, 2016

C-Zentrix Partners with California based HappyFox CRM

- Aims to reduce communication bottlenecks simplify administrative tasks and enhance the customer experience by the power of multichannel for customer service

Gurgaon, August 16, 2016: C-Zentrix, a global leader in customer experience platform expands its base in North America.

Partnering with a California based ticketing solution provider HappyFox, C-Zentrix aims to offer the next generation customer experience platform to its end users by bringing the power of multi-channel along with HappyFox.

Mr. Saket Setu CEO C-Zentrix  high res pic

Speaking on the occasion, Saket Setu, CEO, C-Zentrix said, “We are delighted to have partnered with HappyFox who are specialists in the space of offering omni-channel customer contact solutions. We are confident, that through our partnership, we would be able to leverage C-Zentrix’s strength in offering world-class customer experience solution with multi-channel, backed by robust ticketing infrastructure of HappyFox.”

With over 30% market share in India , SEA and MEA region, C-Zentrix now aims to expand in North America market.

“HappyFox is a customer support platform serving thousands of customers worldwide with our helpdesk and live chat solution. Through our partnership with C-Zentrix, we are now able to add an enterprise-grade voice solution to our robust multi-channel customer support platform.
This partnership will help our customer’s worldwide get a perfectly integrated contact center solution.” said Shalin Jain, CEO, HappyFox.

HappyFox offers the most comprehensive help desk and 24×7 contact centre solution, with a wide array of features suiting the needs of diverse industries including Education, Retail, Travel, IT Support, Non-Profit, Government, Telecom, Healthcare, Insurance and Banking & Financial Services.

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- Paul Linus is an eminent online journalist who has been writing news, features and editorials on different websites from across the world for about a decade.