Published On: Thu, Oct 8th, 2015

CRMNEXT Launches Indonesian Digital Operations in Alliance with Dimension Data

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  • Aims to aid the BFSI Industry with cloud architecture partner

8th October, 2015 Jakarta, Indonesia: CRMNEXT, Global Leader in commutable cloud, Digital-Customer Relationship Management (CRM) solutions, today announced, launch of its full-fledged Indonesian operations in alliance with Dimension Data, a leader in cloud architecture solutions. The 2-day (7th & 8th October) launch event kicked-off today at Hotel Sultan in Jakarta, Indonesia.


Indonesia is the fastest growing economy in south-east Asia. In order to cope with a growing economy amidst a wave of global Digital disruption, businesses such as Banking, Financial Services & Insurance in particular, need smarter tools to manage and nurture their customers.

Elaborating on the inaugural event, Sushil Tyagi, Director – Global Sales for CRMNEXT, said “We are truly excited with the launch, as Indonesia not only has an impressive economic growth, but is also coupled with well-functioning financial systems. It’s imperative that technology solutions would advance organization’s efficiency and overall progress.  CRMNEXT is the world’s only true auto-upgrade, scalable and agile CRM Solution for the digital age. Dimension Data brings the right synergies to deliver cloud CRM solution on private or public cloud. Together, we would be able to offer the right solutions to the Indonesian customer to implement a true cloud solution for today’s digital Age.”

Delivering a seamless delightful customer experience that propels companies to accelerate growth is the need of the hour. Acknowledging this need, CRMNEXT’s partnership with Dimension Data will provide Digital-CRM solutions that are custom made and designed for Indonesian business.

Manish Pratap, General Manager, IT as a Service, Dimension Data Asia Pacific said, “In the digital economy, organizations need to innovate faster than ever before. They must think big, start small and scale fast. We at Dimension Data are committed to making industry leading solutions available to enterprises on our Managed Cloud Platform™. It is our pleasure to partner with CRMNext, a leader in the Digital CRM market, to jointly deliver their solution on cloud.”

Speaking on the occasion, said Hitesh K. Arora, Director of Strategy and Customer Advocacy for CRMNEXT, “Businesses can start small, do a thorough pilot and then scale up as per need on a reliable true-cloud infrastructure. We’ve proven this for Asia’s largest enterprises including the largest Digital-Native Bank. This kind of convenience driven by agile, cost-effective technology has repeatedly given significant savings on running costs and is primarily offered only by CRMNext. Hence, we believe we’re here to stay and serve the Indonesian business community.”

Insurance Companies, Banks & Financial Services Enterprises of Indonesia would especially be impacted by this new partnership that offers smarter tools to manage and nurture their expanding customer-base.


CRMNEXT is the leading global cloud CRM solution provider. It has practice leadership across nine verticals assisting businesses from SMEs to Fortune 500 businesses in optimizing customer relationships. It is also pioneering a Digital CRM rollout for some of the largest enterprises across Asia-Pacific. CRMNEXT’s customers include global brands like HDFC Bank, ICICI Bank, Axis Bank, Pfizer, Tata AIA, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit

About Dimension Data:

Founded in 1983, Dimension Data is the global leader in cloud architecture. It has an annual revenue exceeding $8 Billion and serves an average of 70% of Fortune 100 & 500 businesses. Dimension Data has a proven track record of accelerating the ambitions of its clients by delivering exceptional value through its products and people. As a global leader in the provision and management of specialist IT infrastructure solutions and services, it brings ambitious business ideas to life. For more information, visit

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- Paul Linus is an eminent online journalist who has been writing news, features and editorials on different websites from across the world for about a decade.